In the past (as recently as last year), we could count on careful, skilled pointe shoe fittings at Footlights in Silver Spring. Whatever has happened between then and now has not served this small business well: some of the staff members are completely inexperienced, other staff members are surly and even rude. During the second of three fittings it took to find pointe shoes, the staff member helping us went to the back of the store to get clarification no fewer than four times during our interaction. Perhaps she needs more training? And, if so, why do you have her working the floor? Her more experienced co-worker helped us during our third and final visit--more knowledgeable but definitely with a chip on her shoulder and unprofessional in dress and demeanor. As I said, I'm not sure what has happened, but we will not be back. I would rather drive for an hour to another dance supply store than go through this again.