TERMS OF SERVICE

OVERVIEW

Welcome to the Footlights Dance & Theatre Boutique website. www.dancefootlights.com is operated by Footlights Dance & Theatre Boutique (also referred to as “Footlights”). Throughout the site, the terms “we”, “us” and “our” refer to Footlights Dance & Theatre Boutique. Footlights offers this website, including all information, products and services available to you, upon your acceptance of all terms and policies stated on our website; including but not limited to our Terms of Service, Privacy Terms and Policies.

By visiting our site and/ or purchasing products/services from us online (or in store), you are agreeing to our Terms of Service, Privacy Terms and Policies. These Terms apply to all users of the site.

Please read these Terms and Policies carefully before using our website. By accessing or using any part of the site, you agree to these Terms of Service, Privacy Terms and Policies. If you do not agree to all the terms and conditions of this agreement, then you must halt use or accessibility to our site immediately.

We reserve the right to update, change or replace any part of our website, including the Terms of Service, Privacy Terms and Policies without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of or continued access to the website following the posting of any changes constitutes acceptance of those changes.

 ONLINE SALES TERMS

By agreeing to these terms and policies, you represent that you are of age to access and make purchases. You must not transmit any viruses or any code of a destructive nature on our site. 
 

ONLINE SERVICE RESTRICTIONS

Credit card information is always encrypted and cannot be accessed at any point in time by Footlights. You agree not to duplicate, copy or exploit any portion of the website through which the Credit Card services are provided to ensure consumer security. We are not liable for any credit information stolen, falsely used on our site or compromised by other sources/persons without your given permission or knowledge of use. If you believe your credit card was used to purchase goods or services from our site without your consent, please notify us and your credit card company immediately to resolve the matter efficiently and appropriately.

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 800-349-1186

Mail:

Footlights Dance & Theatre Boutique

ATTN: Financing

306 E. Church St. Frederick, MD 21701

 In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Additional attempts may be made to any additional third-party business(es) you list as part of your contact information including but not limited to your place of work, school or a studio you dance at. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors. We reserve the right to discontinue any product at any time on our site. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to block or void any orders attempted to be made by any person (or persons) who we feel is in violation of our Policies and/or conducting illicit activities, including but not limited to Credit Card fraud.

You agree to provide current, complete and accurate contact and financial information for all purchases made through our website and in store. We are not liable for any inaccurate information resulting in the failure to contact you in regards to attempts to cancel, modify or otherwise change or update an order.

CHARGE BACK ATTEMPTS: Any attempt to falsify a Charge Back Claim will be thoroughly investigated by our team. We will attempt to contact you at all outlets of contact provided to resolve the matter internally before submitting the proper documents to rectify any false claims with the third-party Credit Card Processing company (or companies). Failure to comply or rectify any falsified claims will result in immediate termination of use of our services. If you believe your credit card was used to purchase goods or services from us without your consent, please notify us and your credit card company immediately to resolve the matter efficiently and appropriately.

 

 INFORMATION ACCURACY

We are not responsible if information made available on this site is not accurate, complete or current. Some content may contain typographical error, inaccuracies in description as well as availability, price, shipping details and promotional offers. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

PRICES AND SERVICES RENDERED

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue services available for purchase without prior notice. We do not match prices with any other company, including our vendors.

ONLINE PRODUCT DETAILS AND AVAILABILITY/SPECIAL ORDERS

Certain products or services may be available exclusively through our website. These products or services may have limited quantities. Refer to our Special Order Policies for further detail. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer, phone or tablet monitor's display will be accurate to the appearance of the item in person. All descriptions of products or product pricing are subject to change at any time without notice. We are not obligated to replace any item purchased that does not meet your expectations. All purchase of materials and our services assumes your satisfaction of the products.

THIRD-PARTY TOOLS AND LINKS

At any time, we may provide access to third-party tools which we do not have control over; such as social media sites or vendor sites. We have no liability arising from or relating to your use of optional third-party tools linked to our site. Any use of the links taking you off of our site is done so at your own risk and understanding of the third party Terms and Conditions as they apply. We are not responsible for examining or evaluating the content or accuracy of the sites. We are not responsible for any third-party materials or websites, or for any other materials, products, or services provided on sites that are not ours (www.dancefootlights.com), including our social media pages which we use in accordance to the terms and conditions given to us by the provider.  
 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

At any time we may delete, alter or remove any feedback or comments left on our site. We are not liable for quoting, or giving source to ideas, photos or other forms of submitted feedback including contest entries, such as photo contests unless it violates copyright laws. 

Threats, Slander and Aggressive Behavior (Including Theft)

We as a company will not stand for aggressive behavior to be demonstrated by clients against our employees and/or other patrons of our establishments through public altercation inside our establishments or through our channels of communication such as social media outlets, phones and emails. Anyone in violation of this policy will be held to the highest standings of the law as applicable to their actions. This includes but is not limited to using derogatory language, yelling, intimidation, throwing of any objects (including monies), any behavior we feel is threatening, degrading and/or demeaning to our employees. Actions such as (but not limited to) threatening to sue us (or an employee) under falsified claims solely to incite fear and/or intimidate individual(s) to comply with demands against company policies, physically lunging at a person(s), physically assaulting, cornering, invading "personal" space, stepping behind the counter (or any employee-only section) for intimidation or an attempt at physical assault, including attempting to reach over the counter, making fists at or overwise using bodily motions or objects to inflict fear or harm to any employee or other patrons. Any attempt to cause emotional distress to an employee or another patron will result in immediate removal from our establishments or immediate cease of communications and services provided. Any attempts made at threatening the lives or safety of our staff will be immediately reported to the proper authorities as well as to any known connected businesses we work with (such as studios). Any derogatory remarks, comments or slander will result in the possibility of permanent termination of our services as well as contacting any known connected businesses we work with (such as studios) as we feel fit to uphold the safety and integrity of our business. Any patron caught stealing merchandise will face permanent termination of our services and be immediately reported to the proper authorities as well as to any known connected businesses we work with (such as studios). 

SHIPPING DISCLAIMER

We do not handle the delivery of your goods, therefore we cannot guarantee, represent or warrant that your package will be uninterrupted, timely, or kept secure. However, we can assist with contacting the third-party shipping company in regards to all lost and damaged packages. We are not liable to replace any lost or damaged materials. If you believe your package to be lost, contact our Distribution manager:

(Monday-Friday 11a-4p EST)

Email: shipping@dancefootlights.com Phone: 301-696-1558.

 LIABLIITIY

Footlights is not liable for any injury or damages occurred while wearing or using merchandise/services purchased from Footlights in store and online. All purchase of merchandise assumes your satisfaction with the product and releases Footlights of any obligation to re-fit, exchange, return or apply a credit to your account for any reasons outside of our policies. See our Return Policies for more detail.

TERMINATION
Our Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If we feel you have violated or failed to comply with our Terms and policies, we have the right to terminate your use and access.

 

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 800-349-1186

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701

CHANGES TO TERMS OF SERVICE, PRIVACY TERMS AND POLICIES

You can review the most current version of the Terms of Service, Privacy Terms and Policies at any time on our site. We reserve the right to update, change or replace any part of these Terms and Policies by posting updates and changes to our website without prior notice to you. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website, purchases constitutes acceptance of those changes.

CONTACT INFORMATION

Questions, comments, concerns or suggestions regarding our Terms and Policies should be sent to our customer service team.

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 800-349-1186

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701

 

Shipping

We do not handle the delivery of your goods, therefore we cannot guarantee, represent or warrant that your package will be uninterrupted, timely, or kept secure. However, we can assist with contacting the third-party shipping company in regards to all lost and damaged packages. To file a claim yourself, go to the carrier's website for contact information and steps on how to file a claim. We are not liable to replace any lost or damaged materials. If you believe your package to be lost, contact our Distribution manager:

(Monday-Friday 11a-4p EST)

              Email: shipping@dancefootlights.com  Phone: 800-349-1186

 

International Shipping 

There are service fees that we charge clients who request international shipping. International shipping costs will increase depending on the destination address globally. Additional duties/customs charges are the responsibility of the client. All additional fees must be collected before an order can be processed. Any failure to respond to additional money requests within 48 hours will automatically void the transaction and a refund will be applied to the original payment method.

 

In-Store Pickups/Curbside Assistance

You will be contacted when your order is ready for pickup. Please be mindful of our store hours and contact the pickup location if you have any questions about pickup times and processes. Each location has a unique process for pickup. We cannot legally offer curbside pickup at Footlights Silver Spring, but you can safely park and come to the door for your pickup.

Footlights Frederick - Regular pickup hours: 10a-4p (Excluding holidays, Sundays and Thursdays) - hours may vary based on weather and scheduled closures. Check social media frequently for updates or contact them at: 301-696-1558, frederick@dancefootlights.com 

Footlights Silver Spring - Regular pickup hours: 11a-5:30p Monday, Tuesday, Wednesday, Friday. Saturdays: 10a-4:30p.- hours may vary based on weather and scheduled closures. Check social media frequently for updates or contact them at: 301-326-4351, silverspring@dancefootlights.com

Footlights Alexandria - Regular pickup hours: 10a-4p (Excluding holidays, Sundays, Tuesdays and Thursdays) - hours may vary based on weather and scheduled closures. Check social media frequently for updates or contact them at: 703-373-3254, alexandria@dancefootlights.com 

 

Return, Exchange and Procedure Policies

Please read carefully our return policies to apply the appropriate regulations to your return or exchanges. If you have any questions, please contact customer service.

 

Contact our customer service team at:

Emailinfo@dancefootlights.com

Phone: 800-349-1186

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701

 

I purchased an item over the phone or in one of the Footlights brick and mortar stores and would like to make a return or exchange via mail service:

You can conveniently use our Returns/Exchanges portal directly on our website or mail in the package by following the directions below. Follow the information below to be sure your item will meet our requirements.

Items cannot be returned or exchanged thirty days after purchase. You must have a receipt and items must be in the original packaging. Returning packages must be post-marked from no later than the 30 day mark.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable for any reason. Shipping charges to return the item are not refunded or credited to the customer account.

Defective items are to be determined by management upon inspection of the item in person. Customer assumes all responsibilities for shipping charges unless otherwise determined by Footlights management. Footlights has the right to deny a request for refund of shipping charges.

If you believe you received the wrong item or defective item, contact the store manager of the location in which you made the purchase from immediately. Defective items will not be exchanged or refunded after thirty days from purchase.

 

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

 

Footlights Silver Spring:

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

 

Footlights Alexandria:

Phone: 703-373-3254

Emailalexandria@dancefootlights.com

 

All debit/credit card purchases cannot be refunded in the form of cash. Cash refunds are only applicable in store, we do not mail money.

If you wish to make an exchange or return via postal service, please mail your receipt and the items in their original packaging to:

 

Footlights Dance & Theatre Boutique

          Attn: Distribution

          306 E. Church St. Frederick, MD 21701

 

We do not refund the shipping charges to mail an item back to us.

You must specify with the contents if you would like a refund or exchange and a valid contact number or email. If you would like a refund for store credit, please specify.

All items are subject to rejection upon inspection by management. All items applicable for exchange will be shipped back free of charge. All items that are deemed not refundable will be sent back to the return address from where the package was mailed and you will be notified via email or phone based on the contact information given with the package.

 

Brick and Mortar Return and Exchange Policies

         Items cannot be returned or exchanged thirty days after purchase. You must have a receipt and items must be in the original packaging.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable for any reason. All debit/credit card purchases cannot be refunded in the form of cash. Cash refunds are only applicable in store, we do not mail money. All cash refunds of $50 USD or more are processed in store at one business days delay due to limited funds in store.

If you feel you received a defective item, please contact the store manager of the location you purchased the item from immediately. Defective items will not be exchanged or refunded after thirty days from purchase.

 

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

 

Footlights Silver Spring

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

 

Footlights Alexandria:

Phone: 703-373-3254

Emailalexandria@dancefootlights.com

 

All items are subject to rejection upon inspection by management.

 

Returning or Exchanging an Online Store Purchase in our Brick and Mortar Stores

         Items cannot be returned or exchanged thirty days after the dated delivery by the carrier.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable for any reason. Shipping charges to return the item are not refunded or credited to the customer account unless there was a shipping error from Footlights or defective item.

Defective items are to be determined by management upon inspection of the item in person.

 If you believe you received the wrong item or defective item, contact our Distribution Manager immediately. Defective items will not be exchanged or refunded after thirty days from receiving the package.

(Monday-Friday 11a-5p EST)

Email: shipping@dancefootlights.com Phone: 800-349-1186

 

All debit/credit card purchases cannot be refunded in the form of cash.

All items are subject to rejection upon inspection by management.

 

Modified/Cancelled Orders

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Additional attempts may be made to any additional third-party business(es) you list as part of your contact information including but not limited to your place of work, school or a studio you dance at. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors. We reserve the right to discontinue any product at any time on our site. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to block or void any orders attempted to be made by any person (or persons) who we feel is in violation of our Policies and/or conducting illicit activities, including but not limited to Credit Card fraud.

You agree to provide current, complete and accurate contact and financial information for all purchases made through our website and in store. We are not liable for any inaccurate information resulting in the failure to contact you in regards to attempts to cancel, modify or otherwise change or update the status of an order.

CHARGE BACK ATTEMPTS: Any attempt to falsify a Charge Back Claim will be thoroughly investigated by our team. We will attempt to contact you at all outlets of contact provided to resolve the matter internally before submitting the proper documents to rectify any false claims with the third-party Credit Card Processing company (or companies). Failure to comply or rectify any falsified claims will result in immediate termination of use of our services. If you believe your credit card was used to purchase goods or services from us without your consent, please notify us and your credit card company immediately to resolve the matter efficiently and appropriately.

 

Refund Policy Regarding Orders Containing Merchandise No Longer Available.

You will be contacted with the details of what (if any) product you ordered that is no longer available from us or the manufacturer. You will automatically be reimbursed for this item via the payment method used.

If you have any questions regarding this matter, please contact Customer Service:

                                   (Monday-Friday 11a-4p EST)

         Emailinfo@dancefootlights.com  Phone: 800-349-1186

 

Final Sale Items

         All items specified on the product page via markdown, or labeled as such in store as finale sale are not returnable or exchangeable under any circumstances. All services rendered by Footlights such as alterations make the product a final sale product and cannot be applied to our Return or Exchange policies under any circumstance. We are not liable for any dissatisfaction of a product or service rendered. For questions or concerns regarding our Final Sale Items policies, please contact customer service:

Contact our customer service team at:

Emailinfo@dancefootlights.com Phone: 800-349-1186

 

Pre-Order Policy

         Items that are for Pre-Order (not available yet for immediate delivery) will be treated as a standard order and are subject to availability by the manufacturer. These items can be exchanged or returned only for store credit unless ruled defective by Footlights management. Pre-Orders do not apply to our standard returns and exchanges policies.. It can take any time between 2-16 weeks to process. You will be notified to the Estimated Time of Delivery (or ETA) after your order is placed, please allow us up to 48 hours to collect this data. If you have any questions regarding this process, please contact our customer service team:

 Contact our customer service team at:

Emailinfo@dancefootlights.com Phone: 800-349-1186

 

 

Pointe Shoe Fitting Policy

         As of 2020, Footlights is prioritizing appointment based shopping. If you do not have an appointment, your request for a fitting may be denied. Typically, the last pointe shoe fitting appointment starts an hour before closing. Email the desired location for further information pertaining appointments.

 

 Footlights Frederick: frederick@dancefootlights.com

Footlights Silver Spring: silverspring@dancefootlights.com

Footlights Alexandria: alexandria@dancefootlights.com 

We do not offer fitting services for pointe shoes for those who plan on purchasing elsewhere.

 

Individual Appointment Fittings (In Store Policy)

         All locations accept appointment fittings, however, there is a holding time fee. This fee is applied to individual fittings scheduled. One slot is only appointed to one dancer. Please call your desired location for more details.

 

Individual Virtual Assistance

          You can setup virtual assistance for any of our products carried at Footlights. This includes fittings for pointe shoes. You must currently be en pointe to schedule a virtual pointe fitting. All other merchandise is subject to availability. There is a holding fee for your scheduled appointment, and additional charges may apply.

Contact Customer Service:

Email info@dancefootlights.com to begin setting up your next virtual assistance.

 

Studio Fitting Policies

         If you’re looking to have three or more students fitted in store, you must give at least one week’s notice to the desired store’s manager. This is to ensure we have everything you need, including appropriate amounts of staffing to accommodate your students and our customers. Failure to schedule prior will cause your students to wait with our additional customers. This includes fittings for all styles of shoes and bodywear fittings.

 For more information, contact your desired location’s store manger today:

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

 

Footlights Silver Spring

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

 

Footlights Alexandria:

Phone: 703-373-3254

Emailalexandria@dancefootlights.com 

 

If you’d like us to come to your studio to fit shoes or bodywear please schedule directly with us via email at studiodirect@dancefootlights.com

We can fit any shoe or piece of bodywear from all of our vendors, with limitations of pointe shoes due to the expansive selection and detail to sizing that those fittings require. We always suggest pointe shoe fittings be done in store to ensure each student receives the best possible fit for their feet. For more information, please email studiodirect@dancefootlights.com

 

Footlights Fitting Fee

Our fitting fee applies to all fittings for shoes that you anticipate purchasing elsewhere. The $15 USD fee can be applied to your future purchase if you decide to buy the shoes from Footlights at a later time. We only implement this fee to help ensure the care and condition of our products. Fitting fees can only be redeemed by a customer over the phone or in store.

 

Threats, Slander and Aggressive Behavior (Including Theft)

We as a company will not stand for aggressive behavior to be demonstrated by clients against our employees and/or other patrons of our establishments through public altercation inside our establishments or through our channels of communication such as social media outlets, phones and emails. Anyone in violation of this policy will be held to the highest standings of the law as applicable to their actions. This includes but is not limited to using derogatory language, yelling, intimidation, throwing of any objects (including monies), any behavior we feel is threatening, degrading and/or demeaning to our employees. Actions such as (but not limited to) threatening to sue us (or an employee) under falsified claims solely to incite fear and/or intimidate individual(s) to comply with demands against company policies, physically lunging at a person(s), physically assaulting, cornering, invading "personal" space, stepping behind the counter (or any employee-only section) for intimidation or an attempt at physical assault, including attempting to reach over the counter, making fists at or overwise using bodily motions or objects to inflict fear or harm to any employee or other patrons. Any attempt to cause emotional distress to an employee or another patron will result in immediate removal from our establishments or immediate cease of communications and services provided. Any attempts made at threatening the lives or safety of our staff will be immediately reported to the proper authorities as well as to any known connected businesses we work with (such as studios). Any derogatory remarks, comments or slander will result in the possibility of permanent termination of our services as well as contacting any known connected businesses we work with (such as studios) as we feel fit to uphold the safety and integrity of our business. Any patron caught stealing merchandise will face permanent termination of our services and be immediately reported to the proper authorities as well as to any known connected businesses we work with (such as studios). 

Have a question regarding our policies, terms or services?

Contact our customer service team at:

Emailinfo@dancefootlights.com

Phone: 800-349-1186

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701